Frequently Asked Questions
What types of personalization do you offer?
We offer name engraving, custom messages, personalized floral arrangements, gift wrapping options, and bespoke gift box combinations. Each product page will indicate available customization features.
How do I submit my customization details?
After selecting a product, you’ll be prompted to fill in a customization form or text box before checkout. You may also upload design files or special instructions if needed.
Can I see a preview of my personalized gift before confirming?
Yes, for selected items, we offer digital mockups before production. You’ll receive a preview within 1–2 working days after order placement.
How long does personalized gifting take?
Personalized orders typically take 3–7 working days to process, depending on the complexity of the request. Bulk or corporate orders may take longer.
Can I rush a personalized order?
We do offer expedited services for certain products. Please contact our customer service team to check availability before placing your order.
Is there a minimum order for customized gifts?
For most individual items, there is no minimum. However, for custom corporate, wedding, or event packages, a minimum quantity may apply.
Do you offer custom packaging options?
Absolutely. We provide a range of premium packaging including embossed boxes, ribbons, and personalized tags tailored to your occasion.
Can I personalize a gift I already purchased?
Unfortunately, we are unable to modify items once they are completed. Please ensure your customization details are correct before confirming your order.
What if I make a mistake in the personalization text?
Please contact us immediately after placing your order. Changes can only be made before the production process begins.
Do you offer design consultation for personalized gifts?
Yes! For bespoke or large-scale orders, we offer personalized consultation to help you design the perfect gift—from concept to final product