Welcome to Shajaratul. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website, you agree to be bound by these Terms. Please read them carefully.

1. General Information

This website is operated by Shajaratul. Throughout the site, the terms “we”, “us” and “our” refer to Shajaratul. By accessing or using any part of the site, you agree to be bound by these Terms.

2. Eligibility

By using this site, you represent that you are at least 18 years old or have obtained parental consent to use the site.

3. Products & Services

We offer personalized and custom-made gifts and products. All images and descriptions on the website are for illustrative purposes only. Colors, materials, and sizes may vary slightly due to production processes.

4. Orders & Payment

• All prices are displayed in [MYR or relevant currency] and are inclusive/exclusive of applicable taxes (as stated).

• We reserve the right to cancel or refuse any order at our discretion.

• Full payment must be made at checkout unless otherwise stated.

• Payment is securely processed via third-party gateways.

5. Customization & Approval

• For personalized items, customers are responsible for providing accurate information during the customization process.

• Once an order is confirmed and production has started, changes or cancellations may not be allowed.

• We may send previews/mockups for approval where applicable. Delays in approval may affect the delivery timeline.

6. Shipping & Delivery

• Delivery times are estimated and may vary due to external factors.

• We are not responsible for delays caused by courier services or customs (for international orders).

• Delivery fees are calculated at checkout based on location and order weight/size.

7. Returns & Refunds

• Due to the nature of custom and personalized items, all sales are final and non-refundable unless the item is defective or incorrect.

• If you receive a damaged or wrong item, please contact us within 3 working days with photos and order details.

• Approved refunds or replacements will be processed accordingly.

8. Intellectual Property

All content, trademarks, and images on this site are the property of Shajaratul and may not be used, copied, or reproduced without written permission.

9. Limitation of Liability

Shajaratul shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Privacy

Please refer to our [Privacy Notice] for information on how we collect, use, and protect your data.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the website after such changes constitutes your agreement to the new Terms.

12. Contact Us

If you have any questions regarding these Terms, please contact us at:

Shajaratul Customer Support

Email: [insert email address]

Phone: [insert phone number]